A versatile, bilingual professional with 10+ years of experience acquired internationally. Competent in Digital Marketing, Communications and Technical Support.
A holder of BS and MS degrees in Acoustics and Hearing Care as well as an Advanced Certificate in Web Design. An advocate for best business practices aimed towards creating an outstanding image of the organization.
Talented, self-motivated copywriter, translator, and blogger. Known for explaining complex matters in simple yet elegant language. A constant learner, always eager to follow global IT trends and business solutions.
Sarmatia Digital - Publikacje Internetowe | March 2018 - Present
Administer blogs and websites. Advise for proper business comunication in English - e-mails, social profiles, CVs and cover letters. Redact english descriptions for products and services. Translate scientific, professional and marketing materials. Offer advice for athletes and show business representatives in terms of professional english communication on their social media profiles.
Communication and Content Strategy Consultant (B2B)
Proexe LLC - Warsaw, Poland, Independent Consultant | Aug 2017 - Aug 2018
Advise CEO in terms of redefining and reworking current content of the company's website. Offer an insight into American business culture to support company's effort to expand into the US market. Establish overall communication guidelines with regard to professional B2B interaction. Implement the best international standards in terms of collaborating with clients and partners.
Conceptualize a coherent visual and written content strategy for all digital resources. Define and execute presence on related professional platforms such as clutch.co. Overlook entire e-mail communication to ensure the best communication standards and practices.
Web Content Administrator
GIA Publications - Chicago, IL | November 2011 - March 2018
Develop and administer content on the company's website. Add and correct copy related to particular products and events. Manage company's Youtube channel. Draw conclusions based on the analytics data in order to implement changes improving search engine rankings. Maintain and manage mailing lists as well as handle e-mail marketing campaigns using MailChimp platform.
Commit to consistent online presence. Provide creative input for website structure, design, and overall functionality. Interact on daily basis with an external development company in order to resolve complex issues and pitfalls.
Technical Support Representative
Natus Medical Incorporated - Mundelein, IL | January 2009 - November 2011
Interacted with domestic and international end users, dealers, technicians, and physicians. Provided products advice and support over the phone and e-mail. Worked closely with R&D, Engineering, and Marketing forwarding customer feedback on product use and issue from use.
Documented all the communication and actions in the CRM system. Executed follow-up contacts to ensure issue resolution. Reported potential compliance issues to the Quality department.
Marketing, Training and Sales Specialist
Phonak (currently Sonova Group) - Warsaw | September 2006 - September 2008
Delivered B2B communication aimed towards demonstrating the strengths of the Company’s products. Overlooked product introduction to the market. Supported clients and partners with technical issues.
Created domestic versions of the global corporate website in close cooperation with Headquarters’ IT department in Switzerland. Translated marketing materials to convey complex ideas in an accurate language.
Attended domestic and international audiology conferences and trade fairs. Gave public lectures and led training presentations in front of the professional audience. Started and led the process of introducing an EduLink FM system to new groups of potential users.
Field Worker (Summer Job - earned money to pursue education)
Roadstone Ltd. - Dublin, Ireland | July 2002 - September 2002
Performed regular daily tasks in a tough factory environment. Collected bricks from the transmission belt and stocked them on platforms for further dispatch.
Sessions College - Tempe, AZ
Advanced Web Design
Adam Mickiewicz University, Faculty of Physics - Poznań Poland
Master and Bachelor Degree - Acoustics and Hearing Care
A graduate and an undergraduate course at a renown University. The curriculum included all major aspects of Acoustics, Noise Control, and Hearing Care.
Qualifications and Accomplishments
IT and Digital
HTML / CSS, WORDPRESS, BOOTSTRAP, ADOBE CS, JAVA SCRIPT
As a Content Manager with Phonak LLC., I took over a "forever postponed" project of developing a domestic version of the global corporate website and successfully led it to a complete deployment. I also established a process for remote problem solving for the end users of company's products.
The experience I gained left me with a desire to explore Web Design in more detail. I had decided to pursue my education and obtained an Advanced Certificate at Sessions College. The knowledge I acquired has been confirmed and broadened afterward, during the following 6 years as Web Content Administrator with GIA Publications Inc.
Acoustics and Audiology
HEARING AIDS, HEARING DIAGNOSTICS, NOISE CONTROL
I successfully applied the knowledge acquired during University Studies across multiple positions with Phonak LLC., and Natus Medical Incorporated.
As a Training Specialist, I received a very positive feedback from stakeholders regarding my competence and engagement level. I also succeeded as a Technical Support Representative achieving outstanding results in terms of problem solving and customer satisfaction.
Marketing and Communications
COPYWRITING, TRANSLATIONS, PUBLIC SPEAKING, GLOBAL CORPORATE DECORUM
I honed my professional skills throughout assorted positions, across globally present companies.
Being a part of a Marketing Departments in many different configurations allowed me to perfect various aspects of Traditional and Digital Marketing
Multiple roles and teams I had an honor to work with, shaped me as a versatile professional. I can adjust and communicate well with both field employees and colleagues as well as high level managers. Thanks to my international experience I am well-versed in widely accepted business code and corporate decorum.